Oh shoot! If you did not receive any rewards for your purchase, it might be due to the following reasons:
In rare cases, it can take up to 5 days for your Catch Cash to land in your wallet. Please allow 5 days for your Catch Cash to be processed.
You did not pay with your Catch card. To take advantage of Catch Cash Offers, you must pay with your Catch card.
The Catch browser extension link was not activated. The link from the browser extension must be activated at the time of purchase to earn the additional Catch Cash.
Another browser extension was activated. If you have multiple browser extensions activated, please note that only one can be active at a time. Activating another browser extension after ours will override and block the Catch browser extension.
Think your case might be different? Reach out to us via email or email at help@getcatch.com. We’re available Monday through Saturday from 9 am to 6 pm PT.