Catch

Bummer! If you did not receive any rewards for your purchase, it might be due to the following reasons:

You did not pay with your CatchPass. To earn Catch Cash using the browser extension and earn more than 1.5% back, the browser extension link must be activated at the time of purchase and your CatchPass must be your method of payment.

The CatchPass browser extension link was not activated. The link from the browser extension must be activated at the time of purchase in order to receive the additional Catch Cash back.

Another browser extension was activated. If you have multiple browser extensions activated, please note that only one can be active at a time. Activating another browser extension after Catch’s extension will override and block Catch’s browser extension.

1. You did not pay with your CatchPass. To earn Catch Cash using the browser extension and earn more than 1.5% back, the browser extension link must be activated at the time of purchase and your CatchPass must be your method of payment. 
2. The CatchPass browser extension link was not activated. The link from the browser extension must be activated at the time of purchase in order to receive the additional Catch Cash back.
3. Another browser extension was activated. If you have multiple browser extensions activated, please note that only one can be active at a time. Activating another browser extension after Catch’s extension will override and block Catch’s browser extension.

Think your case might be different? Reach out to us via email or email at <a href="mailto:help@getcatch.com" target="_blank" rel="nofollow noopener noreferrer">help@getcatch.com</a>. You're on our priority list - so we’ll make sure to assist you promptly.

We’re available Monday through Saturday from 9 am to 6 pm PT.

Why you may have not received your Catch Cash