Running into an error while attempting to place an order using your Catch card? It might be one of the following reasons:
Your bank is blocking the transaction. Check to see if your bank has texted you regarding this transaction, you may have to allow it.
Your purchase is restricted. For example, Catch does not accept any money-sharing transactions (Apple Cash, Venmo, etc).
Your billing address does not match. Please ensure you are entering the correct billing address at checkout. If an update is needed, please reach out to us.
Your purchase amount exceeds our limit. Please reach out to us to request an increased limit.
You have an outstanding balance. A previous payment may have failed. Please get in touch with us to resolve this.
If you’re still having trouble, reach out to us via email or email at help@getcatch.com. We’re available Monday through Saturday from 9 am to 6 pm PT.