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I can't find Catch at checkout. Where is it?
I can't find Catch at checkout. Where is it?

Trouble finding Catch at checkout

Nico avatar
Written by Nico
Updated over a week ago

🌟 Trouble finding Catch at checkout or unlocking those sweet Catch credits? Fear not! Follow these steps to snag your rewards at the final stage of your shopping spree:

🛒 Navigate to the last step of checkout (where you usually enter your card details)

1️⃣ Input your contact and shipping information

2️⃣ Choose your preferred shipping method

3️⃣ At the payment step - select 'Catch'

4️⃣ Tap 'Pay Now' (no worries, you’ll be redirected to Catch and you won’t be charged until you hit 'Complete Order' on the next screen)

🚀 You'll be redirected to 'Complete your purchase.' Once you are there, sign in to your Catch account, and your credits will automatically apply.

*Reminder, Catch only accepts debit cards or bank accounts as your payment method.

Still having trouble finding Catch? It might be one of these reasons:

  • You are in ShopPay: ShopPay sometimes automatically redirects users to it without giving you a choice of payment method. If you notice you are in ShopPay, just scroll to the bottom and click "Check out as guest". That will allow you to input your shipping information and select Catch as a payment method on the last step of the flow.

After exiting ShopPay, the Catch option will be visible on the last step of checkout.

  • You have a gift card in your cart: Unfortunately, Catch cannot be used to purchase gift cards. If a gift card is in your cart, Catch won't be available as a payment option during checkout.

  • You are purchasing a subscription: Please note that subscription products cannot be bought using Catch. To utilize Catch, ensure a one-time purchase is added to your cart, where Catch will be available in the last step of checkout.

  • Everlane: If you're having trouble finding Catch at Everlane's checkout, try logging into your Everlane account or utilize this link to access Catch during checkout.

  • You're shopping a Catch Cash Offer: Brands featured in Catch Cash Offers don't accept Catch as a payment method (yet!). Pay with any other form of payment at these brands to earn Catch Cash.

Feel free to reach out on live chat if you are having continued trouble. We are more than happy to help 🤗

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