If you are having trouble linking any bank from the main pane (USAA, US Bank, Chase, Wells Fargo, Bank of America etc.) please click "Search other banks" and search the bank name there and try linking via Plaid. (Added November 24, 2022)

If you are having issues specifically with USAA please reach out on the chat and we'll get you sorted out.

There are a few reasons you might have trouble linking your bank account:

1. Your username and/or password are incorrect.

2. Your bank is temporarily having connectivity issues or doesn't work with Plaid or Teller. Banks that sometimes have trouble connecting are Frost, HSBC, and some smaller credit unions.

3. Two other people in your family have already linked that same bank account. For security reasons, we don't allow more than two people to link the same bank account to Catch.

We recommend trying to relink your account a second time. If that doesn't work and you have another bank account at another institution, you can try linking that one instead.

If this doesn't help, please feel free to start a live chat with us using the chat widget in the bottom right corner. Often times we are able to help you fix it live.

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