If you made your purchase via bank transfer, it typically takes 1-3 business days from when the merchant notifies us that they have successfully received the returned goods.

If your original purchase was made within the last week, it may take 7-10 business days, as your payment might still be in transit to the merchant and needs to arrive before a refund can be processed.

For debit card purchases, refunds are usually processed within a few minutes after the merchant confirms receipt of the returned goods.

If you haven’t received your refund after the expected timeframe, please contact us through our chat support or email us at help@getcatch.com.