It takes 1-3 business days from when the merchant notifies us that they have successfully received the returned goods.

If you just made the original purchase in the last week, it may take longer (7-10 business days) since your payment is likely still in transit to the merchant and needs to arrive before it can be refunded.

If it's been longer than that and you still haven't received your refund, please contact us through our chat support or email us at help@getcatch.com.

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