Normally, when you return a purchase, we just adjust your credits to match your new order total.
But if you’ve already redeemed the credits on another order, we subtract those credits from your refund. Similarly, if you've gifted the credits and they've been claimed, we subtract those credits from your refund.
Now, if you end up having to return that second purchase too, your refund will actually be higher than what you paid... we know, we know...it's super hairy 🤯 . But the point is, in all cases, we'll make you whole.
Sign up bonus credits and referral credits are not impacted by returns.