Normally, when you return a purchase, we adjust your credits to match your new order total.
But if you’ve already redeemed the credits on another order, we subtract those credits from your refund. Similarly, if you've gifted the credits and they've been claimed, we subtract those credits from your refund.
No one likes this part (including us), but we have this policy to protect the brands we partner with from fraud & abuse. Believe it or not, there are some bad apples out there.
Sign up bonus credits and referral credits are not impacted by returns.