1. You may get credits back if you'd redeemed any on that purchase

If you had redeemed credits on the purchase you're now returning, it's possible you'll get all or some of those back into your account (depending on how much of the purchase you return).

2. The new credits you earned on that purchase will be adjusted

When you return your purchase, we will prorate the credits you earned based on your updated order total.

For example, let’s say you earned $10 on a $100 purchase at BrandX. If you return half the order, your credits will be adjusted from $10 to $5.

If you return the full order, your credits will be voided (from $10 to $0). In the event that you've already redeemed the credits you earned on that purchase, we'd subtract your refund by that amount. The same is true if you gifted the credits and they've already been claimed: your refund will be decreased by the amount of credits gifted.

Let’s take the same scenario as before: you earned $10 on a $100 purchase at BrandX. You then redeemed those credits or gifted them to a friend. You then decide to return your $100 purchase to BrandX. Your refund will be $90.

Some good news — sign up bonus credits and referral credits are not impacted by returns.

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